Policy respecting the collection, use and protection of personal information

This policy was put in place by Danone Inc. (“Danone”) to demonstrate the importance attached to confidentiality preservation and personal information protection. The following pages describe Danone’s practices in relation to the collection and use of information on the website www.institutdanone.ca (hereinafter, the “Website”). The term “Website” encompasses all public and personalized pages and every electronic communication or other form of communication to and from www.institutdanone.ca

Upon entering into the Website, you accept and adhere to this Policy Respecting the Collection, Use and Protection of Personal Information (hereinafter, the “Policy”). More particularly, while surfing through this Website, you expressly agree to the collection and use of your personal information for the purposes identified in the Policy as well as for any other purposes you may have expressly agreed to.

1. The collection of your personal information

No personal information allowing the uncovering of your identity is collected upon mere surfing through the Website. Your personal information may be collected if you voluntarily register in any advertising contest, promotion, survey, service, newsletter or specific offer displayed on the Website or under the “Nutrition Research Support and Awards” section of the Website if electronic registration to such programs and awards is made possible, or if you expressly agree to the collection of such information.

2. Treatment and use of your personal information

2.1 Treatment of your Personal Information

Personal information which may be collected in the context of any advertising contest, promotion, survey, service, newsletter or specific offer, under the “Nutrition Research Support and Awards” section if electronic registration to such programs and awards is made possible, or upon your express agreement, will be collected in electronic format and will be archived in a secure fashion on Danone’s server solely for the purposes for which it was collected unless you clearly consent otherwise. A user who wishes to participate in a contest, promotion or survey, receive a newsletter, benefit from a specific service or offer, or register to a program or award under the “Nutrition Research Support and Awards” section if registration to such programs and awards is only made possible by electronic means, without conveying personal information through the Website, or to withdraw from an offer, newsletter or service or consult or modify his/her profile, as the case may be, a user must proceed in the manner described in paragraph 5 of the Policy.

2.2 Personal Information Conservation Period

Personal information will only be retained for such period as necessary for fulfilment of the objectives for which it was collected or as required by law. For more details on this subject, do not hesitate to contact the person responsible for the Policy in the manner described in paragraph 9.

2.3 Disclosure

Danone shall under no circumstances rent, sell, disclose nor distribute your personal information to third parties unless it has explicitly obtained your consent prior to such third party communication or if required by law.

3. Cookies

The Website is equipped with data gathering technology (hereinafter, “Cookies”) for the collection and archival of information such as, individual users’ address and/or domain name, type of browser, computer operating system (for example Windows or Mac OS), as well as any related website. When a user visits the Website, the server sends a Cookie to the user’s computer browser namely in order to personalize further uses of the Website and collect information on the Website and web pages’ traffic. This information may serve to improve on the services provided on the Website but do not allow your identification.
A Cookie is a piece of information transmitted by a website server to a temporary memory feature located in the personal computer of the website visitor and which may be retrieved by that server at later visits. The information allows, among other things, the website to differentiate visitors and to analyse traffic. Most search engines automatically accept cookies. However, a user who wishes to prevent the recording of cookies on his/her computer may modify its configuration to that effect. The procedure being different from one browser to another (Internet Explorer, Netscape, etc.), it is preferable to consult the browser’s “help” menu for more details on the removal of Cookies.

4. Collection of minors’ personal information

This Website is designed for individuals aged 18 and over. However, it is possible that young visitors surf through the site. Inasmuch as possible and if it is made aware of it, Danone will not collect personal information on individuals less than eighteen (18) years old without the consent of a parent or tutor. No personal information which, at Danone’s knowledge, was obtained from a Minor will be used for marketing or promotional purposes, internally or externally.

5. Withdrawal or modification of personal information

Users registered in a contest, promotion, survey or any offer, newsletter or service or having transmitted personal information through the “Nutrition Research Support and Awards” section if electronic registration to such programs and awards is made possible, may request to consult their file containing their personal information, ask that such information be corrected or that their file be erased, upon reasonable notice. To do so, they must transmit an e-mail to: conso@danone.com specifying the purpose of their message. Danone will communicate the information requested or proceed with the corrections or withdrawal from the list within a reasonable delay from receipt of the request.

6. Security

Danone has put in place security safeguards to protect your personal information appropriate to their degree of sensitivity, against loss or theft as well as against unauthorized access, disclosure, copying, use or modification. Such measures include the setting up of commercially acceptable security systems (namely firewalls to protect against access to information), physical measures (locked filing cabinets, restricted access to offices), organizational measures (security clearances and limiting access on a “need-to-know” basis), as well as technological measures (use of passwords and encryption). However, no security mechanism being perfect, if ever personal information transmitted through the Website www.institutdanone.ca was disclosed to third parties without Danone’s intervention, Danone shall not incur any liability except for reckless negligence from Danone.

Danone regularly informs its employees, agents and representatives on its Policy content as well as on the importance of privacy and confidentiality preservation, and personal information security. Access to your personal information is restricted to those individuals who participate in the content and operation of the Website and other persons participating in the management of Danone’s activities specifically mentioned in this Policy (e.g. promotions, contests, newsletter, program, award, etc.) unless your explicit consent has been sought in conformity with paragraph 2.

7. Chandes to the policy respecting the collection, use and protection of personal information

It may be necessary for Danone to modify its Policy. Such changes will be posted on this page so that you may be informed of the modifications. We invite you to visit it routinely.

Last revision, April 2005

8. Hyperlinks

The Website contains links to websites operated by third party companies or organizations. By clicking on these links, you are leaving www.institutdanone.ca Danone exercises no control over such websites and the fact that they are linked to www.institutdanone.ca does not, in any way, engage Danone’s responsibility. Any personal information transmitted through such websites is governed by the personal information policy of those websites. We advise you to give special attention to the confidential information protection policy of these websites.

9. To reach us

If you have any questions in relation to this Website or if you wish to obtain information, file a complaint or formulate comments with respect to any aspect of the Policy, please communicate with the person responsible for the protection of personal information by e-mail at conso@danone.com, by phone at 1-800-DANONE-8 or by mail at the following address

Responsible for Personal Information Protection Policy

Attention of Mrs Michèle Morin – Responsible for consumer service

100, Lauzon street
Boucherville (Quebec)
J4B 1E6